This Privacy Policy regulates how LOSAN processes users’ (henceforth referred to as “User” or “Users”) personal data collected when using this website losan.com (henceforth referred to as “Website”).
The following are, without limitation, Users of the Website:
i. All visitors to the Website;
ii. All of LOSAN’s clients or potential clients; and/or
iii. Visitors who wish to apply to work or collaborate with LOSAN.
LOSAN ensures that any obligations arising from Regulation (EU) 2016/679 of the European Parliament and the Council (henceforth referred to as “GDPR”) are complied with, including any other legislation on personal data protection and privacy.
Our commitment
We are fully committed to ensuring that your privacy is respected, that your personal data is protected, and that all applicable legal obligations are complied with. For this reason, we will only be processing personal data that is strictly necessary to guarantee that the best possible service is provided, ensuring complete respect for your privacy, transparency in the information given, and that we shall use the best practices in terms of protection and security of personal data.
Whenever your personal data is processed by contracted third parties, we shall demand that they guarantee the same level of security and privacy in terms of personal data protection.
By providing your personal data you are aware of and accept the Website user conditions available on losan.com (henceforth referred to as “Terms and Conditions”).
The Privacy Policy refers exclusively personal data processed by LOSAN within the context and for the purposes herewith laid down, regardless of the nature of the personal information and the media provided, with regard to an identified or identifiable individual.
Who Is Responsible for Processing Your Personal Data?
Comercial Losan S.L., with headoffice at Carretera de Alcañiz s/n, Caspe, Zaragoza, with N.I.F. number B50108430, with share capital of €130.116,5, registered at Registro Mercantil de Zaragoza, Hoja Z-13723, Tomo 1634, Folio 30.
Should you need to contact us, please send an email to: customer@losan.com.
Need to Contact the Data Controller?
Users with queries regarding how their data is processed and how they can exercise their rights granted by the applicable legislation and, in particular, by the present Privacy Policy, can contact the Data Controller – the person responsible for the protection of personal data - via the following e-mail: dpo@losan.com.
Why Is Your Personal Data Processed, What are the Legal Grounds, and How Long Will they be Kept For?
Users do not need to provide any personal information to access, browse, and use this Website, without prejudice to browsing data needed for the correct management of the Website. Nevertheless, in order to use certain tools you may need to provide personal data.
We are committed to ensuring that only the data strictly necessary to provide our services with the maximum quality are processed. With this in mind, we will process your personal data for the following purposes, lawful grounds, and for the following periods of time:
i. Website management
We must process this personal data so that you can use this Website. Processing such data complies with an agreement, the terms of which are regulated by the website Terms and Conditions of Use, and, when omissive, by the general rules of the law.
Your data will be stored for up to 6 (six) months as of your last visit to the website and as per the information provided in the Cookies Policy.
ii. Direct Marketing
Your personal data is processed so that we can send news, information on campaigns and offers, discounts or rewards, whether general or targeted, by text message and/or e-mail. Such data processing has been authorised or is in our legal interest when your contact is obtained by means of a commercial transaction.
You can, at any given time, either in your personal account settings or in each communication sent to you, withdraw your consent or unsubscribe from receiving these communications.
We store your data for these communications up to 1 (one) year as of the time it is collected or as of when the last contact was made.
iii. Games and Quizzes
We often have games and quizzes on our Facebook and Instagram social networks. Your personal data will only be processed so that we can manage and organise said quizzes and games, and to award and send the respective prizes. Processing of such data is based on pre-contractual measures or on an agreement whose terms are governed by the quiz’s or game’s Terms and Conditions.
Your data will be stored up to 1 (one) year as of the end of the respective game or quiz.
iv. Suggestions and Complaints
You can, at any given time, make a suggestion or complaint regarding our services by providing your personal identification data.
Also, and in compliance with DL no. 156/2005, of 15th September, we have a physical Complaints Book available in each of our shops, and a digital one on our Website. This shows the company’s legitimate interest in following up your requests and in complying with its legal obligations.
As required by law, your data will be stored for a 3 (three)-year period.
Should the lawfulness of processing your personal data be based on consent or legitimate interest, you may, at any given time, respectfully withdraw or oppose to it with no consequences to you and without compromising any data meanwhile processed. Should you withdraw your consent or be expressly opposed to your personal data being processed, we will immediately cease to do so for the purpose in question, the exception being if such data must be processed to comply with legal and/or contractual obligations.
We only keep your personal data for the time strictly necessary to comply with the abovementioned purposes, within the legal limits. Once the end of the established period is reached, we commit to deleting, destroying or making your personal data anonymous. With the exception of the data which, for legal purposes, we must withhold for a longer legally established period, as a rule we will delete your personal data as soon as your concerns and requests have been addressed and duly resolved, all services requested have been provided, or as soon as the warranty on any of the items purchased or repaired has expired.
Should you have any queries or need further information regarding the period your personal data is stored, please contact us via the following e-mail: customer@losan.com.
What personal data is processed?
Considering the above reasons for processing your data, we will only process any data that is strictly necessary, namely:
• Personal identification data (e.g. full name, e-mail, telephone number, address, date of birth, gender, signature, taxpayer number, picture and/or voice),
• Data regarding preferences (e.g. the LOSAN collection you are interested in),
• Data regarding the commercial establishment (location, postal code, country, expected opening date).
Who can we share your personal data with?
In certain cases, and as strictly necessary, we may share your personal data with our service providers (“Subcontractors”) for the abovementioned purposes, under the terms of the agreements celebrated with them.
Your data may also be shared with our partners, under the joint liability agreements celebrated.
Should there be any legitimate interest in doing so, your personal data may be provided to other companies within the Sonae Group for internal administrative purposes.
Should your personal data need to be shared with service providers located outside the European Union, we will ensure that it is highly protected under the terms of the applicable legislations with regard to personal data, encouraging that such transfer take place within the scope of a suitable European Union decision or under the data protection standard clauses (or similar) approved by the European Commission.
Your data may also be provided to the authorities or third parties when regarding a legal and/or contractual obligation, or as determined by the National Commission for Data Protection or any other relevant data control body, or by judicial order.
Under no circumstances do we share your personal data with other companies or brands for other commercial purposes.
What are your rights and how can you exercise them?
Under the terms of the applicable law, and as owner of your personal data, you can, at any given time, request the right to access, amend, or delete your personal data, limit the portability process, be opposed to, or not be subject to automated decisions.
In the cases where you have authorised that your personal data be processed, you may withdraw such authorisation at any given time.
Should you wish to exercise any of these rights, please send an e-mail with such request to the following address: customer@losan.com.
You may also contact the Data Controller on any matter regarding the processing of your data and the exercise of your rights under the applicable law, and, in particular, under this Privacy Policy, via the following e-mail: customer@losan.com .
Without prejudice to any other administrative or legal resource, you can also file a complaint with the National Commission for Data Protection should you feel that the manner in which we process your personal data breaches the legal system in force.
Cookies
We recommend reading our Cookies Policy available on this website losan.com/pages/politicas, which is a non-dissociable part of the present policy, to find out more information regarding how your personal data is processed by means of this functionality.
How we protect your personal data
We have a number of information security measures in line with the best national and international practices to protect your personal data, including technological controls, administrative, technical and physical measures, and procedures that guarantee that your personal data is protected, that it is not misused, ensuring that the data is not accessed without permission, divulged, lost, wrongly or unintentionally deleted, or destroyed.
In terms of information security, we are committed to the same continuous improvement with which we govern our daily activity.
The following measures, among others, are worthy of note:
i. Restricted access to your personal data;
ii. Your personal data is stored and communicated in a safe manner;
iii. Information systems are protected by devices that prevent unauthorised access to your personal data;
iv. Mechanisms are implemented to guarantee that your personal data’s integrity and quality are safeguarded;
v. Information systems are permanently monitored in order to prevent, detect, and stop your personal data from being misused;
vi. Redundancy of storage, use of processing and personal data communication equipment to avoid any loss of availability.
Users are, nevertheless, responsible for ensuring and guaranteeing that the devices and equipment used to access this Website are suitably protected against harmful software, computer viruses and worms.
Hyperlinks to other Websites
There may be hyperlinks to other websites of interest or to our partners, but we are not responsible for the privacy policies, cookies policies, or user conditions of those websites.
When accessing those other websites via the available hyperlinks, their managers may collect information on you which they can then use. We recommend that, when accessing other websites, you read all the previously mentioned information and conditions.
When following us and interacting with us on social media, or when accessing a website available on such media, your personal data may be processed by the social media’s managers or the functionalities provided, in compliance with their respective privacy policies, which we recommend reading.
Updates to this Privacy Policy
The present Privacy Policy may, at any time, be reviewed and updated. All changes will be duly referred on the website losan.com.
Last updated on: [7]/[9]/2022
1. Introduction
By using or visiting the website https://losan.com (“Website”) or any of the information, data files, written text, graphics, links, audio files or other sound files, photographs, videos or other pictures (all together referred to as “Content”), resources and services, including newsletters (all together, including Content, referred to as “Services”) made available on the Website, you - the user or visitor (“User”) - are agreeing to and accepting (i) the present Terms and Conditions of Use (“Terms and Conditions”) and (ii) the Privacy Policy available on the Website.
The Website is owned by LOSAN LOGÍSTICA, S.A. (plc), with head office in Lugar de Espido, Vila Norte, 4470-177 Maia, Portugal (henceforth referred to as “LOSAN”).
The Website is for professionals and not consumers and is, therefore, a portal where such professionals can access information regarding the products or services provided, a portal that is open to potential professional clients (henceforth referred to as “Retailers”) and to agents interested in actively seeking out those clients (henceforth referred to as “Agents”).
Users can access LOSAN’s Services through the Website. The Services, including any updates, developments and/or new products, are subject to the present Terms and Conditions.
2. User Liability
LOSAN reserves the right to change these Terms and Conditions without notice by simply making online alterations to the Website, indicating the date on which it has been updated. It shall be your own responsibility to verify and comply with the Terms and Conditions whenever using the Website. By using the Website following any such online changes, you are accepting the updated Terms and Conditions. Should you not agree with the changes made or not agree in general with the updated Terms and Conditions, you must immediately refrain from using the Website and its Services.
By accessing, using and downloading material from the Website, you (on your behalf and/or on behalf of the person/company for which you are acting) are agreeing to complying with that laid down in the present Terms and Conditions, and have the powers to act on behalf of the third party you are representing should such guarantee be necessary.
Use of the Website for purposes other than those described is expressly forbidden, including illegal purposes or any other that can be considered damaging to LOSAN’s reputation. The misuse, forgery, use of stolen or forged content, illegitimate identification and unfair competition may give rise to a claim for damages and/or be a criminal offence.
Furthermore, you must ensure that no virus or program that may damage or contaminate this Website be created or introduced in it, and advise third parties to act in the same manner.
3. LOSAN’s Rights and Obligations
LOSAN reserves the right to:
• without notice, alter, add or remove parts of the Terms and Conditions;
• alter or terminate the Services for whatever reason and without prior notice;
• alter, replace, refuse access to the Website and its Services, partially or completely suspend or discontinue them.
These changes come into effect as of the moment they are published on the Website or on the date that potential communications are sent.
4. Obligations Regarding the Sale of Products
The Website does not include an online store. Any purchase and sale contracts regarding products, or any other contracts, are celebrated between LOSAN and the Retailers or Agents, off the Website and in compliance with the terms and conditions agreed between them.
The Website does not regulate LOSAN’s business relationship with Retailers or Agents, as such regulation is not included in the Website. If you are interested in the products shown on the Website, please fill in the contact form.
5. Intellectual Property
Any information on the Website and Services, and all the data and information collected by and associated with LOSAN (such as data files, written text, software, music, audio files or other sounds, photographs, videos or other pictures), which you have access to as part of the Services or when using them, are content owned by LOSAN. Users are not allowed to change, lease, lend, exchange, sell, distribute or create a derivative work based on the said contents (whether partially or completely), unless they have been given express written authorisation by LOSAN or by a third party, owner of the respective intellectual property and personality rights.
Users acknowledge and agree that LOSAN holds all intellectual property rights regarding the Services (whether such rights are registered or not, and in any part of the world where they might be found). LOSAN shall withhold all rights not expressly granted to the User in the present Terms and Conditions.
Users shall not remove, hide or change any warning regarding intellectual property rights (including warnings regarding copyrights and commercial brands) that may be displayed or included in the Services.
Brands and Related Issues
Unless otherwise expressly authorised by LOSAN, nothing in these Terms and Conditions gives you the right to use any of the registered brand names, trademarks, service brands, logos, domain names, or other distinctive LOSAN brand characteristics.
6. Liability
To the extent allowed by the applicable law, the services and products are provided “as is and as available”, and LOSAN does not provide any type of guarantee regarding said products and services. In particular, LOSAN does not guarantee that (i) use of the services meets your needs or expectations; (ii) use of the services is not interrupted, or is timely, safe and free from errors; that (iii) information obtained when using the services is correct or reliable.
You can use the Website, the Services, and other downloaded materials or materials obtained through the Services at your own expense and risk, and you are exclusively liable for any resulting damages and loss of profits caused by the equipment used to access the Website, the Services, and the material therein available.
7. Limitation of Liability
To the extent allowed by the applicable law, LOSAN is not liable for any damages caused to the User (including loss of profit) resulting from:
1. changes made by LOSAN to the Services, including changes to the products on the Website, other changes, or any permanent or temporary suspension in the provision of Services (or any functionality of the Services);
2. any deleted, corrupted or storage error regarding any content or other communications stored or made by the Services, or due to use of the said Services;
3. direct or indirect breach of these Terms and Conditions exercised with slight negligence.
Should you disagree with part of or with the whole Website or Services, or even with these Terms and Conditions, simply refrain from using the Website or the Services as applicable.
8. Hiperlinks to other Websites
LOSAN may include hyperlinks (“links”) to other websites on the internet owned or operated by third parties to make User access easier. When using the links to those third-party websites, you are advised to review and accept the said website’s rules before using it. Please note that LOSAN does not control the content of such websites and will not be liable for any material created or published by the said third-party websites. Furthermore, any link to a website other than a LOSAN website does not mean that LOSAN endorses the said website or the products and services it offers.
9. Partial invalidity
Should one or more provisions in the present Terms and Conditions be deemed void, or declared as such by enforcement of the law or by a final court decision, all other provisions remain valid and enforceable.
10. Applicable Law and Competent Court
The present Terms and Conditions are subject to the applicable Portuguese legislation.
Disputes regarding the interpretation and/or the execution of the present Terms and Conditions is subject to the Portuguese court of law. Any disputes between LOSAN and Users shall be settled by the county Courts of Porto without prejudice to the applicable mandatory legal rules.
What are cookies?
Cookies are files sent to the browser, via a web server, in order to record the activities of users whilst they browse and interact with our website.
Types of cookies
In terms of MANAGEMENT ENTITY
Website's own cookies
Which are sent from a device or domain managed by the Data Controller and which provides the service requested by the user.
Third party cookies
Which are sent from a device or domain which is not managed by the Data Controller, but by another entity which handles the data gathered through cookies
In terms of PURPOSE
Technical
Which allow the user to browse a website, platform or application and use the different options and services offered on it.
Personalised
Which record information so that the user can access the service using certain characteristics which may differentiate their experience to that of other users.
Analytical
Which allow the cookies manager to track and analyse the behaviour of users of the websites to which it is linked.
Behavioural advertising
Which store information regarding users’ behaviour, gathered through continuous observation of their browsing habits, allowing for the development of a specific profile for targeted advertising.
Social networks
Which facilitate the user sharing interesting content on social networks.
In terms of DURATION
Persistent
Which allow data to be stored on the device, and can be accessed during a set period of time by the cookie manager.
Session
Which are designed to gather and store data while the user is accessing the web and during the provision of requested services, disappearing at the end of the session.
What types of cookies do we use?
Cookies Necessary for the Functioning of the Store:
| Name | Function | Duration |
|---|---|---|
| _ab | Used in connection with access to admin. | 2y |
| _secure_session_id | Used to track a user's session through the multi-step checkout process and keep their order, payment and shipping details connected. | 24h |
| _shopify_country | For shops where pricing currency/country set from GeoIP, that cookie stores the country we've detected. This cookie helps avoid doing GeoIP lookups after the first request. | session |
| _shopify_m | Used for managing customer privacy settings. | 1y |
| _shopify_tm | Used for managing customer privacy settings. | 30min |
| _shopify_tw | Used for managing customer privacy settings. | 2w |
| _tracking_consent | Used to store a user's preferences if a merchant has set up privacy rules in the visitor's region. | 1y |
Reporting and Analytics
| Name | Function | Duration |
|---|---|---|
| _landing_page | Track landing pages. | 2w |
| _orig_referrer | Track landing pages. | 2w |
| _s | Shopify analytics. | 30min |
| _shopify_d | Shopify analytics. | session |
| _shopify_fs | Shopify analytics. | 30min |
| _shopify_s | Shopify analytics. | 30min |
| _shopify_sa_p | Shopify analytics relating to marketing & referrals. | 30min |
| _shopify_sa_t | Shopify analytics relating to marketing & referrals. | 30min |
| _shopify_y | Shopify analytics. | 1y |
| _y | Shopify analytics. | 1y |
| _shopify_evids | Shopify analytics. | session |
| _shopify_ga | Shopify and Google Analytics. | session |
| _ga, gat,_gid,collect Analíticas | These cookies are used by google analytics in order to establish website usage and performance, traffic volume statistics in order to improve the relevance of our services. They are also used to count the number of visitors to the website. | Persistents |
| Fr, tr De publicidad comportamental | This cookie is used by Facebook to deliver a range of advertising products such as real-time offers from third-party advertisers. | session |
| Gps, ide, pref, VISITOR_INFO1_LIVE,yt.innertube::nexttld, yt.innertube::requests, yt-remote-cast-in-stalled, yt-remote-connected.devices, yt-remote-device-id, yt-remote-fast-check.period, yt-remote-session-app, yt-remote-session-name | This cookie is used by Youtube for the collection of usage data on Youtube video usage, location-based tracking and display actions of advertisements shown in the videos. | session |
Shopify's websites
When visitors load Shopify’s websites, we generally place the following Shopify cookies:
Cookies Necessary for the Functioning of the Sites
| Name | Function | Duration |
|---|---|---|
| _Brochure_session | Used in connection with browsing through site. | - |
Reporting and Analytics
| Name | Function |
|---|---|
| _landing_page | Tracks landing pages. |
| _orig_referrer | Tracks landing pages. |
| _s | Shopify analytics. |
| _session_id | Shopify analytics. |
| _shopify_s | Shopify analytics. |
| _shopify_sa_t | Shopify analytics relating to marketing & referrals. |
| _shopify_uniq | Shopify analytics. |
| _shopify_y | Shopify analytics. |
| _y | Shopify analytics. |
| *_assignment | Shopify analytics. |
| ab_test_* | Shopify analytics. |
| cart_sig | Shopify analytics. |
| ki_r | Shopify analytics. |
| ki_t | Shopify analytics. |
Additionally, we use pixels and tags from the following third parties, which may in turn place cookies:
Cookies Necessary for the Functioning of the Sites
| Third Party | Description | Privacy Policy |
|---|---|---|
| Cloudflare | Shopify uses Cloudflare Network as a Service for edge routing. | https://www.cloudflare.com/privacypolicy/ |
Reporting & Analytics
| Third Party | Description | Privacy Policy |
|---|---|---|
| Facebook Pixel | We use Facebook Pixel to help measure how users interact with our websites. | https://www.facebook.com/privacy/explanation |
| Google Analytics | We use Google Analytics to help measure how users interact with our websites. | https://policies.google.com/privacy |
| Google Tag Manager | We use Google Tag Manager to help manage analytics vendors. | https://policies.google.com/privacy |
| LinkedIn Insight Tag | We use LinkedIn Insight Tag to help measure how users interact with our websites. | https://www.linkedin.com/legal/privacy-policy |
Advertising
| Third Party | Description | Privacy Policy |
|---|---|---|
| Facebook Custom Audiences | We use Facebook Custom Audiences to deliver targeted advertisements to individuals who visit our websites. | https://www.facebook.com/policy.php |
| We use Google Ads to deliver targeted advertisements to individuals who visit our websites. | https://policies.google.com/privacy |
Social Media & Content
| Third Party | Description | Privacy Policy |
| Facebook Connect | Utilizamos Facebook Connect para que los visitantes de nuestro sitio web puedan interactuar y compartir contenidos a través de la plataforma de redes sociales de Facebook. | https://www.facebook.com/policy.php |
Reporting and Analytics
| Third Party | Description |
|---|---|
| shopify_ref | Analytics relating to marketing & referrals. Referrals tracking. |
Additionally, we use pixels and tags from the following third parties, which may in turn place cookies:
Reporting & Analytics:
| Third Party | Description | Privacy Policy |
|---|---|---|
| Google Analytics | We use Google Analytics to help measure how users interact with our websites. | https://policies.google.com/privacy |
| LinkedIn Insight Tag | We use LinkedIn Insight Tag to help measure how users interact with our websites. | https://www.linkedin.com/legal/privacy-policy |
Publicidad:
| Third Party | Description | Privacy Policy |
|---|---|---|
| Microsoft Advertising | We use Microsoft Advertising to deliver targeted advertisements to individuals who visit our websites. | https://privacy.microsoft.com/en-ca/privacystatement |
| Facebook Custom Audiences | We use Facebook Custom Audiences to deliver targeted advertisements to individuals who visit our websites. | https://www.facebook.com/policy.php |
| We use Google Ads to deliver targeted advertisements to individuals who visit our websites. | https://policies.google.com/privacy |
Social Media & Content
| Third Party | Description | Privacy Policy |
|---|---|---|
| Facebook Connect | We use Facebook Connect to allow visitors to our website to interact with and share content via Facebook’s social media platform. | https://www.facebook.com/policy.php |
| Youtube | We use Youtube to display video content. | https://policies.google.com/privacy?hl=en-US |
How long will cookies remain on my computer or mobile device?
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device. See the section below on how to control cookies for more information on removing them before they expire.
How to control cookies?
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.
Many of the third party advertising and other tracking services listed above offer you the opportunity to opt out of their tracking systems. You can read more about the information they collect and how to opt out through the privacy policy links listed above.
ZEITREEL has approved its Regulation for Infractions’ Report (Whistleblowing) and its Policy for the Prevention of Corruption.
For consultation:
- Regulation for Infractions’ Report (Whistleblowing), click here
- Policy on Prevention of Corruption, click here
For Reporting of Infractions:
- Whistleblowing - infractions of European Union law, based on information obtained during professional activity, as provided for in the respective Regulation.
- Prevention of Corruption and Related Offences - corruption offences and related offences as provided in the Policy for Prevention of Corruption.
You may use one of the following channels:
- Email address: comunicacao.irregularidades@zeitreel.com
- Zeitreel's Whistleblowing & Anticorruption Officer: Sonae Maia Business Center, Edifício 2E, Lugar do Espido - Via Norte, 4470-179 Maia, Portugal
According to Law 34/2002 of July 11, about Information Society Information and
Electronic Trade we communicate the following information:
Web: www.losan.com
Holder of this site:
COMERCIAL LOSAN S.L.U.
Ctra. Alcañiz s/n Pol.Ind.Los Arcos
50700 Caspe, Zaragoza, España
Tfno: +34 976 639 000
Fax: +34 976 632 391
Email: losan@losan.com
CIF: B50108430
Registered in R.M de Zaragoza tomo 518, general 119, sección 2, libro de sociedades,
folio 166, hoja 4905.
COMERCIAL LOSAN S.L.U offers this website to Internet user to provide information about ist products and services, and to give the user the opportunity to make any question or suggestion via postal mail, vía website or e-mail. The criteria followed by COMERCIAL LOSAN S.L.U regarding to the identifiable and
non-identifiable information freely provided by the users is included in LOSAN SLU Privacy Policy.